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FAQs

Learn more about Wings Wellness.
Frequently asked questions
We are happy to answer any questions you may have.

If you do not find the information you are looking for below, do not hesitate to reach out to us.

    • No, we currently do not offer outcall services. Please consult our main menu of services.

    • No, we do not take walk-in appointments.

    • We offer Massage Therapy & Bodywork, Manual Lymph Drainage, Nonsurgical Body Contouring, and Mindfulness services.

    • Yes, our massage therapists are certified and licensed by the State of Massachusetts.  We are also members of the American Massage Therapy Association (AMTA) and are required to uphold the organization’s Standards of Practice and Code of Ethics, and take part in continued education.

    • Our massage therapists received extensive training at an accredited massage school with curriculum including Musculoskeletal Anatomy, Physiology, Kinesiology, Pathology, Swedish massage, Deep Tissue massage, Sports massage, Pregnancy massage, Traditional Chinese Medicine, Myofascial Release, Reflexology, Trigger Point, Business and Professional Ethics, Service Learning, as well as Clinical Experience. 

      Our therapists have earned advanced certifications for, and specialize in various massage and bodywork modalities, including myofascial release therapy, manual lymph drainage (Vodder method) and others. For specific information on the certifications achieved by each of our therapists, please consult our individual bios.

    • It is important for you to fully complete your Health History form and keep your massage therapist up to date on your condition.  

      Be sure to let your massage therapist know if you have:

      • Any acute injury from a recent accident such as whiplash, sprains, or other soft tissue damage. 
      • Swelling or edema.
      • Acute conditions such as flared-up psoriasis, eczema, or rheumatoid arthritis.
      • Uncontrolled high blood pressure, diabetes, prominent varicose veins, osteoporosis, or any other serious medical conditions.   

      Many health conditions may require gentler forms of massage therapy, or more specialized techniques and treatment plans. In many cases, your massage therapist may be able to develop a treatment plan that will work for you and your health situation. ​

      ​Even some prescribed or over-the-counter medications can contraindicate receiving certain types of massage therapy.  Be sure to list any medications you are taking and inform your therapist of any changes since your last visit.

      ​In some situations, your massage therapist may request your physician's consent and recommendations before performing massage.

    • Manual Lymph Drainage (commonly referred to as MLD) is a gentle/light-pressure, non-intrusive, therapeutic form of soft-tissue mobilization which is designed to dramatically enhance lymph formation and promote drainage within the superficial and deep systems of the lymph vascular network. It is not massage in the traditional sense, rather it is a “systemic, rhythmic method of purposefully stretching and releasing the skin to produce an increase in volume of flow of the lymph fluid through the filtering system of the body.” (American Massage Therapy Association)

      The therapy is widely used today for those individuals who experience lymphedema due to cancer treatment and the removal of lymph nodes, and is increasingly used for those who have recently undergone cosmetic surgery.

    • Manual Lymph Drainage is NOT deep tissue massage. It is NOT pushing fluid out of unhealed incisions. It does NOT involve the use of oils or creams, and it does NOT involve the use of wooden or other tools. Oils, creams and tools (cups, brushes, wood tools, electronic devices) may be useful further along in the healing process for post-surgical clients as supplemental services to treat specific concerns; however these are not part of standard manual lymph drainage. Manual Lymph Drainage requires the use of the therapist’s hands. If your therapist is primarily using tools and devices and not their hands, they are not providing manual lymph drainage.

    • When skillfully applied, MLD effectively reduces traumatic and post-surgical swelling/edema, and can provide symptomatic relief of migraine headaches, fibromyalgia, rheumatoid arthritis, scleroderma, reflex sympathetic dystrophy (RSD), stress, fatigue, and more. MLD also induces general relaxation and detoxification.

    • Absolutely! Manual Lymph Drainage is commonly used for general wellness and to treat cosmetic issues such as bloat, cellulite, and rosacea.

    • People with the following conditions should not get MLD:

        • Heart conditions (such as heart failure)
        • Kidney failure
        • History of deep pelvic vein thrombosis (Blood Clots)
        • Active Infections
        • Irritable Bowel Syndrome (IBS)
        • Ulcerative Colitis
        • Abdominal Aortic aneurism (AAA)
        • Crohn’s disease
        • Radiation colitis
        • Radiation cystitis
        • Diverticulosis
        • Diverticulitis
        • Unexplained pain
      • Women who are pregnant or are menstruating should not get MLD on their abdomens.
    • During your nonsurgical body contouring consultation, please be prepared to:

      • Discuss your goals for the treatment (e.g., skin tightening/wrinkle reduction/skin laxity or focal fat reduction/cellulite reduction).
      • Complete a client medical intake document.
      • Read and sign off on informed consent paperwork.
      • Discuss any questions you may have.

      Based on the consultation, your therapist will:

      • Assess and discuss your general health status and any pre-existing conditions and risk factors.
      • Take pre-treatment photographs.
      • Recommend a treatment plan tailored to your needs.
      • Discuss likely outcomes of your treatment and any risks or potential complications.
      • Schedule all (or your first 1-3) treatments.

      For more information and specific FAQs around Venus Legacy, check out our blog "Get the body you've always wanted"

    • Venus Legacy uses a combination of Multi-Polar Radio Frequency and Pulsed Electromagnetic Fields to deliver heat energy to the deeper layers of the skin. This helps to increase collagen and elastin production, which can improve skin laxity and reduce the appearance of cellulite. Additionally, the heat energy can also break down fat cells, which are then naturally eliminated by the body.

    • No.

      Venus Legacy and ultrasound cavitation machines are two different types of devices that are used for body contouring and skin tightening. While both have their own unique benefits, Venus Legacy has several advantages over ultrasound cavitation machines.

      Here are some reasons why Venus Legacy may be considered better than an ultrasound cavitation machine:

      1. Multi-Technology: Venus Legacy uses a combination of multi-polar radiofrequency, pulsed electromagnetic fields, and VariPulse technology to deliver effective results. Ultrasound cavitation machines use ultrasound technology alone. By using multiple technologies, Venus Legacy can target different layers of skin and tissue, providing more comprehensive results.
      2. Safety: Venus Legacy is an FDA-approved Class II medical device and is a non-invasive treatment that is safe for all skin types. Ultrasound cavitation machines can be more invasive, and may not be suitable for people with certain medical conditions or skin types.
      3. Versatility: Venus Legacy can be used to treat a variety of body areas, including the face, neck, arms, abdomen, thighs, and buttocks. Ultrasound cavitation machines are typically limited to treating smaller areas such as the stomach or thighs.
      4. Comfort: Venus Legacy has been designed with patient comfort in mind. It features a built-in cooling system that keeps the skin comfortable during treatment. Ultrasound cavitation machines may cause discomfort or pain during treatment.
      5. Results: Venus Legacy has been clinically proven to reduce the appearance of cellulite, tighten sagging skin, and improve overall body contouring. Ultrasound cavitation machines have been shown to be effective in reducing localized fat deposits but may not be as effective in skin tightening.

      Overall, Venus Legacy's use of multiple technologies, safety, versatility, comfort, and comprehensive results make it a better option than ultrasound cavitation machines for many people seeking body contouring and skin tightening treatments.

    • Venus Legacy can be used to treat various areas of the body including the abdomen, flanks, arms, thighs, buttocks, and even the face and neck. It is a versatile technology that can be used to target specific areas of concern and help patients achieve their desired body shape.

    • Venus Legacy is a safe and FDA-approved treatment for body contouring. The treatment is non-invasive and requires no downtime. Some patients may experience mild redness or swelling in the treated area, but these side effects typically resolve on their own within a few hours.

    • The number of Venus Legacy sessions needed to see results can vary depending on the individual and the area being treated. However, most clients typically require anywhere between 6 to 10 treatments (spaced a week apart) to achieve optimal results. During your initial consultation, your provider can recommend a treatment plan that is tailored to your specific needs and goals.

    • The results of Venus Legacy can be long-lasting with proper maintenance. However, the longevity of the results can vary depending on factors such as age, lifestyle, and genetics. Maintaining a healthy diet and exercise routine can help to prolong the results of Venus Legacy treatments. Your provider will also recommend follow-up treatments as needed to help maintain your desired body shape.

    • The effectiveness of the treatments increases over time, so even after completing your final session, you can expect to see further improvements in your results for approximately three to four months.

    • Venus Legacy™ Before and After Care Guide

      Congratulations on your decision to try Venus Legacy™ treatment to improve your skin texture and/or body appearance! To maximize the results and minimize any side effects, please follow the before and after care instructions below.

      Before Your Treatment:

      • Arrive with clean skin, free of cosmetics, lotions, and creams on the treatment area
      • Wear loose, comfortable clothing and inexpensive undergarments. Bring an extra pair to wear home as glycerin used during the treatment may leave residue on your clothing.
      • If treating the face or neck, stop using creams, serums or lotions that may contain active ingredients such as Glycolic Acid, Retinol at least one week before the treatment. If you're unsure, please ask your Wings Wellness Practitioner.
      • Avoid tanning, including tanning bed, and injectable fillers and Coolsculpting on the same area within 2-3 weeks.
      • Stay hydrated and drink plenty of water.
      • Limit or avoid caffeine and alcohol during your treatment series.
      • Inform your Wings Wellness Therapist of any changes to your health history or medication(s) you may be taking, including antibiotics.

      During Your Treatment:

      • Venus Legacy™ treatments are non-surgical and painless. You'll feel a warm, pulsing massage during the session, similar to a hot stone massage.
      • Most clients experience superficial redness on the treated area immediately post-treatment. The redness generally subsides within one hour post-treatment.
      • The treatment can take anywhere from 20-60 minutes, depending on the area being treated.
      • There is no downtime, so you'll be able to go about your everyday activities as soon as the treatment is finished.

      After Your Treatment:

      • Mild to moderate exercise during your treatment regimen will help enhance your results and prevent fat (triglycerides) from being re-absorbed back into the fatty cells. Mild movement such as stretching or walking will suffice.
      • Ensure you are drinking at least eight glasses of water each day.
      • Maintain good exercise and a healthy diet.
      • Do NOT apply cool compresses or ice to the treated area.
      • Avoid tanning, including tanning bed, or exposure to the sun after your treatment.
      • Continue to limit caffeine and/or alcohol during your treatment series, especially if fat/cellulite reduction is being performed.
      • It is essential to avoid weight gain during your treatment regimen. This will help determine your level of results.
      • If you're undergoing fat/cellulite reduction, gently massage the treated area(s) each day with moisturizer or cream.
      • Some patients may experience mild soreness or bruising in the treated area, which should subside quickly.

      If you have any questions or concerns, please contact us at 781-856-6152 or services@wingswellness. Call us immediately if you experience any burns.

      We wish you a successful and enjoyable Venus Legacy™ experience!

    • Call us at (781) 856-6152 and we will be happy to find a time that works for you! ​You can also schedule or request an appointment through our booking system by clicking on any of the BOOK NOW buttons throughout this website. You may schedule up to twenty-four hours before the appointment start time. We will respond within an hour and confirm the appointment if the slot is available.​

      IMPORTANT NOTE: To hold your appointment, you must leave a credit or debit card on file. To confirm your appointment, you are required to pay the full amount in advance.

      You may also stop by our office to pay a 50% cash deposit if you would like to reserve an appointment without a credit/debit card.

    • No. Walk-ins for gift-card purchases are welcome during our regular office hours, however, we do not take walk-ins for same-day appointments. If you are an existing client and have an emergency, we will waitlist you and do the best we can to fit you into the schedule, but only if time allows.

    • ​Yes, you receive the full amount of treatment time that you pay for.  You are not charged for the intake and interview process, or the time it takes you to dress. For this reason, we ask that you arrive at least 10-15 minutes early if this is your first appointment, 5 minutes early if you are a repeat client.

    • We don't currently have a room large enough to conduct couples massage, however, it is possible to schedule multiple appointments simultaneously in separate rooms when both rooms are available.  It's best to give us a call well in advance to schedule two clients at the same time.

      NOTE: We cannot accommodate groups of 3 or more, unless you are interested in consecutive not concurrent appointments.

    • Please arrive on time for appointments. We have specifically set aside your appointment time for you. When you arrive late, your session may be shortened so we can start services on time for those who have appointments after you. We will do our best to provide you with the services you have booked, however, we cannot guarantee that you will receive the full time scheduled if you arrive late.  If you arrive late, please be aware that full payment for your scheduled services is expected.

    • If you need to reschedule your appointment, please call us directly at 508-856-6152 as soon as possible.

      Cancellations without 24 hour notice will result in a charge for your session, as that time has been set aside specifically for you.

    • We accept cash, credit card, debit card, and Wings Wellness gift certificates.

      You may stop by our office to pay a 50% cash deposit if you prefer to reserve an appointment without a credit/debit card.

    • Although we are not taking new insurance clients at this time, many insurance plans will cover massage therapy with a doctor's prescription and copies of receipts. We can provide receipts after each appointment and we'll also print out a list of your appointments upon request. You may also log into your account to view your visits. 

      NOTE: The majority of flexible spending accounts (FSAs) and health savings accounts (HSAs) allow spending on massage therapy with proof of medical necessity/letter of medical necessity from your primary care physician. If your doctor has not provided proof of medical necessity, you will not be able to use your FSA or HSA card at Wings Wellness.

    • Tipping is neither required nor expected, but of course we appreciate the gesture!  Our massage therapists do not depend on tips, but if you would like to leave a tip, simply add the gratuity at checkout.

      Rather than tipping, please consider showing your appreciation of our services by referring new clients to us (friends, family, colleagues etc.) and leaving reviews to let others know about your experience here at Wings Wellness. Your referrals help us keep our doors open so that we can continue to offer great services!

    • To view the full list of clinic policies, please visit Our Policies.

    • Massage therapy and bodywork are intended to enhance relaxation, reduce pain, increase range of motion, improve circulation, and offer a positive experience of touch. Massage therapists do not diagnose illness, disease, or any other physical or mental disorders. Massage is not a substitute for medical treatment or diagnoses, and it is recommended that you see a physician for any conditions that you may have.

      None of the information provided is intended to act as a substitute for medical advice, nor does it involve the diagnosis, prognosis, or prescription of remedies for the treatment or prevention of any disease or ailment.

    • Refer a friend and get a $20 discount off your next appointment!

      If you have family, friends, co-workers, or acquaintances who are in need of a great massage, please tell them about our New Customer Special. We will happily offer them $20 off their first massage at Wings Wellness and credit your account $20 for each new person that you send our way who becomes a client! Referral rewards become active the day after the referral completes their visit. Remind your referral to let us know that you referred them to us.

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