What you need to know

How we help you achieve your goals

Our Policies

At Wings Wellness, we intend to provide our guests with professional and therapeutic services in a relaxing and friendly environment; we tailor each treatment to our client’s individual needs. The following policies serve as a guide for our first-time and repeat guests. Adherence to them is crucial for everyone's health, comfort and experience. Thank you for your understanding.

Arrival For Your Massage

Please arrive for your appointment at least 10-15 minutes before the scheduled start time. This allows time to fill out the appropriate client forms. Established clients should arrive 5 minutes before their scheduled time. All services have a specific sche...

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Cancellation Policy

Please provide at least 24-hour notice if you need to reschedule or cancel a treatment. This gives us enough time to fill the slot. We make reminder calls/emails/texts starting two days before your scheduled appointment. You are welcome to make changes at ...

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Cell Phones and Music Players

Cell phones and music-playing devices should be turned off before entering the Wings Wellness office to maintain a quiet and relaxed environment for all clients during the scheduled session.

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Conduct

Sexual interaction or discussion of any kind (comments or innuendos), refusal of draping, and inappropriate touching of a massage therapist will not be tolerated. Wings Wellness is a Zero-Tolerance practice, this means we have a zero-tolerance policy for i...

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Confidentiality and Conversation

We treat all client visits and conditions as confidential. As such, we will not discuss your visit with anybody outside of our staff without your express permission. You may choose to talk or not talk during the massage. Conversation will be guided by the ...

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Client Needs and Boundaries

We are happy to adjust the pressure, temperature, music, and music volume, or to work longer on an area or skip it should you request this. The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, or stop massa...

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Credit Card Hold/Payment in Advance

To hold your appointment, you must leave a credit or debit card on file. To confirm your appointment, you are required to pay the full amount in advance. You may also stop by our office to pay a 50% cash deposit if you would like to reserve an appointme...

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Environmental Responsibility

At Wings Wellness, we are committed to preserving and nurturing the environment that sustains us all. We believe that wellness extends beyond individual health and encompasses the well-being of our planet. To this end, we actively pursue eco-friendly pract...

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Existing and New Medical Conditions

It is the responsibility of the client to keep the therapist(s) informed of any medical treatments or prescriptions they currently take. Should medical approval for treatment be required, it is the client’s responsibility to provide written permission from...

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Hygiene and Perfumes

Cleanliness Expectation: Clients are expected to arrive clean for their massage appointments to maintain a hygienic environment for everyone.Perfume-Free Environment: Please avoid wearing perfumes or heavily scented products, as some clients have sensitivi...

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Improvement and Feedback

We regularly review and update our policies and practices based on client feedback and industry standards.

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Informed Consent

Before each massage session, the treatment plan will be discussed with you. Before your first service appointment with us, you will receive a copy of the massage therapy policies and will be required to sign the consent stating that you have read the infor...

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Intake Form/Client Medical History

It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and – if required - to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage ma...

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Late Arrival

Late arrivals may not receive the full duration of their scheduled appointments. In special cases, and when the schedule will allow, we may be able to accommodate a partial or full appointment. This will be at the therapist’s discretion and only with prope...

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No Show

Clients who do not show up without canceling are still responsible for payment and will be charged the full cost of the missed appointment. They will also be blocked from being able to self-book online. Repeated offenders may be banned from receiving servi...

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Payment Methods

We accept Cash and major credit cards (Visa, MasterCard, American Express, Discover). We do NOT accept checks.Beginning 1/1/2024, we do NOT accept insurance, FSA or HSA cards. We can provide you with a receipt for services rendered. Occasionally, insurance...

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Scope of Practice

We are licensed professionals and held to the highest standards by the state of Massachusetts and the American Massage Therapy Association. Our therapists are licensed professionals who do not diagnose medical conditions but may refer clients to medical do...

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Service and Satisfaction

If you are not satisfied with your service, we ask that you please contact us within 7 days of that service. We appreciate the opportunity to meet and exceed your expectations, as we value you as a client.

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Service Customization and Continuous Education

Treatments are customized to meet individual needs. Therapists engage in continuous education to provide up-to-date and effective treatments.

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Sickness Policy

Wings Wellness recognizes that both massage therapists and clients are vulnerable to infections and therefore ask clients to cancel appointments when they are feeling unwell. Should the massage therapist or the client contract a contagious disease that cou...

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Treating Minors

The therapists at Wings Wellness are trained and prepared to work with children. If the child is younger than 18 years old, we will ask a parent or guardian to sit in on the treatment. The parent or guardian will be asked to fill out a consent form for the...

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Unattended Children

Clients may NOT bring children who will be left unsupervised by an adult during their massage. Wings Wellness is not responsible for the care of children while a parent is receiving services. Please arrange daycare/supervision beforehand, and either come ...

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